RETURNS/DAMAGES

DESCRIPTION ERRORS, DAMAGES, DEFECTS & RETURNS POLICY

Southeastern Gun Company & Sportsman's Safari (SGC & SS), will help you in as much as possible, but we can no longer offer exchange or refund for merchandise covered under this policy.

• Descriptions and pictures are provided by the manufacturer or distributor and can not be guaranteed accurate. Sportsman’s Safari does guarantee the model number as accurate (shown with the product description) and can be cross-referenced with the manufacturer for a complete description. Sportsman’s Safari will not allow returns for description or picture errors.
• FACTORY related defective/damaged/marred/scratched claims must be handled BY THE CUSTOMER under the manufacturer's warranty. SGC & SS neither opens nor handles merchandise and is not the origin of damages/defects/mars/scratches or handling marks. Merchandise opened or handled has occurred pre or post inventory and not by SGC & SS.
• All factory new firearms are test-fired by the manufacturer and show varying evidence of residue and handling.
• SGC & SS is not a warranty center and is not reimbursed for defective merchandise; hence factory defective returned merchandise results in a non-transferable and voided warranty and a total loss for SGC & SS.
• All returns subject to the above policy, including exchanges and cancelled orders, will incur a 15% restocking fee.
• SHIPPING related damage claims must be filed with the carrier in a timely manner using the tracking information provided, and the original packaging must be kept intact for inspection by the carrier. Shipping related damaged merchandise may be returned for exchange or refund without a restocking fee or other penalty under the conditions that; 1. Merchandise was fully insured by the buyer, 2. A claim has been settled by the carrier, and 3. SGC & SS is the beneficiary of the claim proceeds. SGC & SS will continue to replace or refund merchandise that was incorrectly shipped to the customer.

CUSTOMER RESPONSIBILITY - Shipments received on the customer’s behalf are the customer’s responsibility. The customer will allow only an authorized agent to receive their package, and will neither allow opening the package nor removal or handling of package contents outside of the customer's view. Customers are encouraged to have packages insured.

DEFECTIVE MERCHANDISE & WARRANTY - Merchandise received that is defective or non-serviceable is the responsibility of the customer. The customer must contact the manufacturer in a timely manner, and provide warranty and product information received with the merchandise.

DAMAGES, THEFT, LOSSES - Customers are encouraged to and responsible for purchasing shipping insurance. Claims for shipping related damages, thefts, or lost packages are the customer’s responsibility and must be resolved with the carrier. For damages and partial theft, the package and contents must be retained in the condition received; else the carrier may neither inspect the merchandise nor process a claim. The customer must file a timely claim with the carrier, using the tracking or transaction number assigned to the shipment.

RETURNS - SGC & SS will not accept unauthorized returns of any merchandise. In the event that SGC & SS authorizes a return, the customer must obtain a return authorization number from SGC & SS. Although SGC & SS will provide the return shipping label, the customer is responsible for affixing the shipping label and ensuring the merchandise is properly disposed into the carrier's possession in a timely manner. The customer must also pack the merchandise in a manner consistent with safe and damage-free shipping. All returns must be in the same condition as received by the customer, contain the original box and packaging, and must be unhandled. Returned merchandise indicating handling, usage, or wear will not be accepted, nor will merchandise not properly packed be accepted if there is any evidence of damage to the merchandise or original packaging.